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FAQS

Frequently asked questions

Do credits expire?

Purchased credits don't expire while you remain a subscriber. Top-up credits expire after 12 months.

Can I switch plans?

Yes – upgrade/downgrade in billing portal: credits prorated.

Do you offer SLAs and integrations?

Growth and Enterprise include integrations: Enterprise plans offer SLA and dedicated support.

How do I estimate credits needed?

Use the in-page credit calculator or review sample usage scenarios in the "How credits work" section.

Refunds / Trials?

Start with 500 free credits and experience Turgo risk-free.

Is onboarding included?

Weekly 1:1 support indicated per plan: clarify number of calls and response times.

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