Return & Refund Policy

1. General Eligibility for Returns & Refunds

turgo.ai offers a range of digital products, SaaS services, and subscription plans, each of which may be subject to different refund and cancellation terms. The eligibility for refunds depends on the nature of the product or service purchased and how much of the service has been used.

• (a) Digital Products & Software
  • All digital products, including software, toolkits, and other downloadable resources, are non-refundable once the product has been accessed, downloaded, or activated.
  • We highly recommend customers carefully review the product description, features, and system requirements before making a purchase.
  • In case of technical issues or faulty downloads, we will work with you to resolve the issue, including providing additional assistance to ensure proper access to the product

• (b) Subscription-Based SaaS Services For customers subscribing to our SaaS (Software as a Service) products, refund eligibility varies based on the subscription plan purchased (monthly or annual):
  • Monthly Subscriptions:
    • Refund requests must be submitted within 7 days of the initial subscription activation.
    • To qualify for a refund, the customer must not have used more than 10% of the available service features during that time (e.g., user logins, API calls, or data usage).
    • After the 7-day period, refunds will not be issued, but customers can cancel their subscription to avoid future billing.
  • Annual Subscriptions:
    • Refund requests for annual plans must be made within 14 days of purchase
    • To be eligible for a refund, customers must not have used more than 20% of the available service features
    • Refunds will not be issued after 14 days or if more than 20% of the services have been utilized.

2. Non-Refundable Conditions

Please note that the following purchases and situations do not qualify for refunds:

• Change of mind after the product or service has been purchased.
• Failure to use the product or service within the designated period (for example, failing to log in or engage with the service during the subscription period).
• Third-party issues, such as incompatibility with external software or hardware not specified in the system requirements.
• Custom development services that have been initiated or delivered.
• Promotional offers or discounted purchases, unless explicitly stated otherwise.

3. Refund Request Process

To initiate a refund, please contact our team by emailing support@turgo.ai. In your request, include the following details:

• Full name and email address associated with your turgo.ai account.
• Order or invoice numbe
• The date of purchase.
• A clear explanation of the reason for requesting the refund.

We aim to respond to all refund requests within 3-5 business days. After reviewing your case, we will notify you of the approval or rejection of your refund request.

Please note: In the event of a refund, the processing fee charged by Stripe will be deducted from the total refund amount. This is because Stripe does not refund their processing fees when a transaction is reversed.

4. Refund Processing Timeline

If your refund request is approved, the refund will be processed within 5-10 business days, depending on your original payment method. The refund will be issued back to the payment method used for the initial transaction.

• Please note that processing times for refunds may vary depending on your financial institution.

5. Service Downgrades, Modifications, and Cancellations

6. Exceptional Circumstances

In rare cases, we may consider providing refunds or credits for exceptional circumstances, such as:

• System-wide technical issues that prevent access to our services for an extended period.
• Errors on our part, such as duplicate charges or incorrect account setup.
• Unintentional auto-renewals, where a customer did not intend to continue their subscription and contacts us within a reasonable time frame (typically within 3-5 business days after renewal).

7. Policy Updates

turgo.ai reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice. Any changes made to the policy will be effective immediately and reflected on this page. It is the customer's responsibility to review the policy periodically for any updates or changes. Continued use of our products or services following any modifications to the policy constitutes your acceptance of the revised terms.

8. Contact Us

If you have any questions or concerns about this terms of service, please contact us at:

• Email: sales@turgo.ai
• USA Address: 4030 Wake Forest Rd STE 349 Raleigh, NC 27609

We will respond to your inquiry as promptly as possible.