The timeline shows every action the agent took and why — account scored, draft written, send queued, reply classified, escalation raised. It's the audit trail and your main debugging tool.
Reading the timeline
Agents → [agent] → Timeline. Each entry shows the timestamp, action, target (account/contact), and a reasoning summary. Filter by action type, account, or date range.
The 'why' behind each action
Click any entry to expand the agent's reasoning: which signals it weighed, why it picked this account over others, and why it chose this message angle. This is where you audit judgment, not just activity.
Using it for debugging
Prospect didn't get contacted? Search the account in the timeline — you'll see whether it was scored out, suppressed, deprioritized, or queued and throttled. The answer is always in the log.
Export and retention
Timeline data exports to CSV and streams to your warehouse via the standard export. Retention follows your workspace data-retention policy (default 12 months).
