A pod is multiple agents working the same motion with shared data and coordinated hand-offs — e.g. SDR generates, BDR qualifies inbound, Voice Agent calls warm leads. Pods prevent collisions automatically.
Why pods
One agent per job outperforms one agent doing everything. A pod lets each agent specialize while sharing the same Golden DB, suppression lists, and account state — so no prospect hears from two agents at once.
Coordination rules
Pods enforce single-owner-per-contact: whichever agent is actively working a contact owns it until hand-off or timeout. Hand-offs are explicit events in the timeline (e.g. SDR → Voice Agent after email engagement).
A typical pod
- AI SDR — outbound generation.
- AI BDR — inbound qualification.
- AI Voice Agent — calls engaged leads.
- AI Marketing Agent — nurture for not-yet-ready.
Four agents, one funnel, zero double-contacting.
Setting up a pod
Agents → Pods → New Pod → add agents → define hand-off rules from templates. Start with the default hand-off template; customize after you've watched a few weeks of real hand-offs.
