Connect Gong to pull call intelligence into account context: topics discussed, objections raised, next steps. Agents use it to avoid re-litigating covered ground and to time follow-ups.
Connect
Settings → Integrations → Gong → API key from Gong admin (Ecosystem → API). Grant call-data read access. Sync begins with the trailing 90 days of calls.
What flows in
Call summaries, topics, talk-track flags, and detected next steps attach to the matching account and contacts in turgo. Full transcripts stay in Gong; turgo stores the structured extract.
How agents use it
Post-call, follow-up drafts reference what was actually discussed. Objections logged in calls tune the agent's angle. A "pricing discussed" flag prevents the agent from sending a top-funnel pitch to a mid-funnel deal.
Privacy scope
Limit sync to external (customer-facing) calls in the connect settings — internal calls are excluded by default.
