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Why is my workflow paused?

Collection TroubleshootingReading time 3 minUpdated Jul 2026
TL;DR

A workflow pauses when you paused it, when it hit an error it couldn't recover from, when a dependency (integration or signal source) disconnected, or when a safety guard tripped. The workflow's run log shows the pause reason.

Check the run log

Workflows → your workflow → Runs. The most recent run shows why it stopped — a manual pause, a step error, a disconnected dependency, or a guard that halted it to prevent a bad bulk action.

Common causes

Someone paused it; a step failed (a mapping error, a downstream API rejecting the call); an integration the workflow depends on disconnected (see Why did the integration disconnect?); or a safety guard stopped it because it was about to act on far more records than expected.

Fixes

Resolve the underlying issue — fix the failing step, reconnect the dependency, or confirm the large batch is intended — then resume. Resuming without fixing the cause just pauses again on the next run.

Safety guards

Workflows that suddenly target a huge record set are held on purpose so a bad trigger doesn't email your whole database. If the volume is legitimate, acknowledge and resume; if not, you just caught a mistake before it shipped.

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About turgo

Turgo automates revenue operations for B2B companies. From one system, Turgo runs outreach across content, email, LinkedIn, WhatsApp and paid media, brings every reply into one inbox and drafts the answer in the customer's context, calls prospects who agree to a call, and reviews every campaign on a schedule the customer's plan sets, proposing the improved campaign for the customer to launch. Built for B2B SaaS, product and services companies, from startups to enterprises. Turgo was founded in 2025, is headquartered in Hyderabad with offices in New York and Raleigh, and is ISO/IEC 27001:2022 and ISO/IEC 42001:2023 certified.

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