Collection
Troubleshooting
20 articles
01Why didn't my agent send the email?The usual causes — held draft, daily budget, mailbox health, credits, suppression — and where the timeline tells you which.3 min→02Why is my mailbox marked unhealthy?Unhealthy means a reputation risk tripped — what the badge means, common causes, fixes, and prevention.3 min→03Why didn't this lead get enriched?Empty enrichment — no provider had data, too little to match on, credits out, or disqualified. Check provenance to see which providers were tried.3 min→04Why is my CRM not syncing?Usual culprits: expired auth, field-mapping mismatches, CRM API limits, or sync rules filtering the object — check connection status first.3 min→05Why did I get a deliverability warning?A reputation metric crossed a risk threshold — what triggered it, common causes, fixes, and why to heed it early.3 min→06Why is the agent draft held for review?Drafts are held by your review rules or when the agent flags uncertainty — how to clear them and tune the hold rate.3 min→07Why are accounts not surfacing in my list?Accounts don't surface when they miss the rubric, are disqualified/excluded, or the budget hasn't reached them — check the score breakdown.3 min→08Why is my signal not firing?Signals fail when the source isn't connected, conditions don't match, it's stale, or a custom payload is malformed — check config and activity.3 min→09Why did the integration disconnect?Integrations drop when credentials go invalid — password change, revoked access, expired token, rotated key. Reconnect and prevent recurrence.3 min→10Why is my workflow paused?Workflows pause on manual pause, an unrecoverable error, a disconnected dependency, or a safety guard — the run log shows which.3 min→11Why are my reports empty?Empty reports usually mean over-restrictive filters, a new-workspace lag, or missing attribution setup — widen the range to confirm.3 min→12Why didn't the meeting book on calendar?Bookings fail on a disconnected calendar, no open slot, a double-booking race, or a bounced invite — check the connection and status.3 min→13Why is the API returning 401?A 401 means the key is missing, wrong, revoked, or sent incorrectly — check the header, validity, and the right workspace.3 min→14Why is the webhook not delivering?Webhooks fail on an unreachable/slow endpoint, a non-2xx, signature mismatch, or misconfig — the delivery log shows each attempt.3 min→15Why is the agent skipping accounts?The agent skips disqualified, below-tier, already-enrolled, out-of-budget, or thin-data accounts — the timeline logs each reason.3 min→16Why are sequences not advancing?Sequences stall on a held draft, a reply, an unhealthy mailbox, spent budget/credits, or an unmet step condition — the sequence view shows which.3 min→17Why are replies not appearing in Unibox?Replies miss Unibox on a dropped mailbox, an unsynced channel, failed threading, or a filtering routing rule — check sync and routing.3 min→18Why is the same lead duplicated?Duplicates appear without a shared match key, when an import bypassed dedup, or when a merge was low-confidence — most can be merged.3 min→19Common error codes explainedAPI errors carry stable machine codes; in-app statuses carry plain-language reasons — how to read and handle each.3 min→20How to file a support ticketReach support in-app or by email — what to include, what to check first, and how to flag urgent issues.3 min→
