turgo applies sales tax, VAT, or GST based on your billing address and tax status. Add your VAT/tax ID under Settings → Billing → Company Details to have it shown on invoices and, where applicable, apply reverse-charge treatment.
How tax is calculated
Tax is determined by your billing country/region and the applicable rules there. US customers see sales tax where required by state; EU customers see VAT; other regions see the local equivalent (GST, etc.). The rate and basis appear as a line item on every invoice (see Download invoices).
Adding your VAT/tax ID
Settings → Billing → Company Details → Tax ID. For EU B2B customers with a valid VAT ID, entering it typically enables reverse-charge treatment so VAT isn't added to your invoice and you account for it locally. The ID is validated on entry.
Tax-exempt organizations
If your organization is tax-exempt, email billing@turgo.ai with your exemption certificate. Once verified, we mark the account exempt and future invoices are issued without tax. Existing invoices can be re-issued if the exemption predates them.
Getting it corrected
If tax on an invoice looks wrong — missing exemption, incorrect region, or a VAT ID added after issue — contact billing@turgo.ai and we'll re-issue the corrected invoice. Keep your Company Details current to avoid this at renewal.
