Collection
Billing & Plans
9 articles
01Plan tiers explainedThe four plans — Starter, Build, Growth, Enterprise — what varies across them, and which one fits.4 min→02Credits and usageThe two metered things — enrichment and send credits — how each is spent, watching your balance, and running out.4 min→03Upgrade or downgrade your planUpgrades take effect immediately with prorated billing; downgrades apply at renewal — plus what happens to your data.3 min→04Monthly vs annual billingThe tradeoff between monthly flexibility and annual discount, how to switch each way, and how credits allocate.3 min→05Update payment methodAdd or change your card, keep a backup, switch to invoicing/ACH, and what happens on failed payments.3 min→06Download invoicesFind and download invoice PDFs, set up automatic delivery to finance, and add company/VAT details.3 min→07Refund policyWhen refunds apply — monthly vs annual, credits and top-ups, and how billing errors are always corrected.3 min→08Cancel your subscriptionHow to cancel, what happens to agents and your data, the 30-day retention window, and reactivating.3 min→09Tax and VAT handlingHow tax is calculated by region, adding your VAT/tax ID for reverse charge, exemptions, and corrections.3 min→
