Cancel from Settings → Billing → Cancel Plan. You keep full access through the end of the current paid period, then the workspace moves to read-only. Your data is preserved and deleted only after 30 days of inactivity.
How to cancel
Settings → Billing → Cancel Plan → confirm. We'll ask an optional reason (it genuinely helps the product team) and show your access end date. There's no cancellation fee and no phone call required.
What happens to agents
Agents keep running until the paid period ends, then pause. In-flight sequences stop enrolling new contacts but you won't leave contacts mid-conversation — wind-down behavior is designed to avoid abandoning open threads.
What happens to your data
After the period ends the workspace becomes read-only: you can view and export everything but no new actions run. Export what you need (Data → Export) before or after cancelling. Per our retention policy, data is permanently deleted after 30 days of inactivity.
Reactivating
Change your mind within the retention window and re-subscribing restores everything exactly as it was — Golden DB, sequences, integrations, and settings. After permanent deletion, reactivation starts a fresh workspace.
