Add or change your card from Settings → Billing → Payment Method. The new method applies to the next charge immediately. Enterprise customers on invoicing can manage ACH/wire and PO details with billing.
Update a card
Settings → Billing → Payment Method → Update. Enter the new card and save; it becomes the default for all future charges. We show the last four digits and expiry for confirmation. Card data is handled by our PCI-compliant payment processor — turgo never stores full card numbers.
Multiple cards and backup
You can store a backup card so a declined primary doesn't interrupt agents. If the primary fails at renewal, we automatically try the backup and email the billing contact. Set the billing contact under Settings → Billing → Contacts.
Invoicing and ACH
Growth and Enterprise customers can pay by invoice via ACH or wire instead of card. Contact billing@turgo.ai to switch to invoicing, set net terms, and add a PO number that appears on every invoice.
Failed payments
A failed charge triggers a retry schedule and an email to the billing contact. Agents keep running during the grace period. If payment isn't resolved by the end of the grace window, the workspace moves to read-only until it's settled — no data is deleted.
