Same pattern as Zendesk for Intercom shops: conversation context flows in, open-conversation accounts pause from outbound, and Intercom events become signals. Plus: turgo audiences can sync to Intercom for in-app messaging.
Connect
Settings → Integrations → Intercom → OAuth. Scopes: conversations read, contacts read/write (for audience sync), events read.
Context and safety
Open Intercom conversations pause outbound to that contact. Conversation-history summaries attach to the turgo contact record for agent context.
Audience sync
Push turgo audiences (e.g. "engaged, not yet meeting-booked") to Intercom as segments for coordinated in-app or messenger campaigns — multichannel orchestration across owned channels.
Event signals
Intercom events (pricing-page conversation, feature question) map to turgo signals that can trigger plays — a pricing conversation in Intercom is a strong buying signal.
