Connect Zendesk to give agents support-context awareness: open tickets pause outbound to that account, resolved-ticket sentiment informs timing, and support signals feed expansion plays.
Connect
Settings → Integrations → Zendesk → OAuth as a Zendesk admin. Grant ticket read scope; write scope optional (for turgo creating tickets from escalations).
Outbound safety
The headline feature: accounts with open high-priority tickets are automatically paused from outbound sequences. Nothing torpedoes a deal like a cheery prospecting email during an outage complaint.
Signals from support
Ticket patterns become signals: resolved-satisfied tickets can trigger expansion timing; recurring feature-request tickets flag upsell topics; churn-risk language flags CS escalation.
Escalation to tickets
Optionally, agent escalations that are support-shaped (product questions from customers) create Zendesk tickets directly with the conversation attached.
