Connect a Microsoft 365 mailbox

Collection Mailbox & DeliverabilityReading time 3 minUpdated Jul 2026
TL;DR

Settings → Mailboxes → Add → Microsoft. OAuth with the sending account; tenant admins may need to grant consent once for the organization. Same domain guidance as Gmail: use a secondary sending domain.

Steps

Settings → Mailboxes → Add Mailbox → Microsoft 365. Sign in and accept permissions (Mail.Send, Mail.Read, offline access). If your tenant requires admin consent, the flow generates an admin-consent link to forward.

Tenant settings that block connection

Conditional-access policies and disabled third-party app consent are the two common blockers. The error screen identifies which one fired; both are resolved in the Entra admin center.

Shared mailboxes

Shared mailboxes are supported for sending with appropriate delegation; reply detection works but health signals are noisier. Prefer individual licensed mailboxes for outbound.

After connecting

Warm-up starts automatically. M365 mailboxes on brand-new tenants warm slower — expect the conservative end of the ramp schedule.

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