Contents
1Subscription cancellations#
You may cancel a self-service subscription from the billing settings made available in your account or by contacting support where self-service cancellation is unavailable. Cancellation normally takes effect at the end of the current paid Subscription Term, and access continues until that date unless the account is suspended or terminated under the Terms.
Annual subscriptions remain committed through the current annual term unless an Order Form states otherwise. A requested switch from annual to monthly normally takes effect at the next annual renewal.
2Initial subscription refund window#
- Monthly subscriptions: you may request a refund within 7 calendar days after the first paid activation of the subscription if the Services have not been materially used.
- Annual subscriptions: you may request a refund within 14 calendar days after the first paid activation of the annual subscription if the Services have not been materially used.
For this Policy, material use can include launching live campaigns, sending material volumes of outreach, placing live AI calls, incurring paid-media spend, consuming a material portion of included Credits, or receiving paid onboarding/custom implementation work. Turgo may consider the actual usage record when evaluating eligibility.
3Renewals#
Renewal charges are generally non-refundable after the renewal date. If you believe a renewal was accidental, contact info@turgo.ai promptly. Turgo may, in its discretion, approve a refund where you contact us within 5 business days after renewal and there has been no material use after renewal. This discretionary accommodation does not limit any mandatory right under applicable law.
4Credits#
Included plan Credits are allocated and reset according to the plan shown on the pricing page, at checkout or in your Order Form. Unless the applicable plan states otherwise, unused included monthly Credits do not roll over.
Purchased or top-up Credits are non-refundable once used. Their validity period, including any requirement to maintain an active subscription and any maximum expiration period, is the period disclosed when the Credits are purchased. If checkout, an Order Form and the general pricing page differ, the specific terms presented for that Credit purchase control.
5Setup, onboarding and custom services#
Setup, implementation, onboarding, consulting and custom-development fees are non-refundable once the applicable work has begun, except where an Order Form expressly provides otherwise or applicable law requires a refund.
6Third-party and pass-through costs#
Charges paid directly to a Third-Party Platform—such as ad spend, carrier costs or other third-party charges billed to your own account—are not Turgo fees and are not refundable by Turgo. Where Turgo has incurred a non-cancellable third-party cost specifically for you, that amount may be excluded from an otherwise discretionary refund if permitted by the applicable agreement and law.
7Refunds required by the Terms#
The Terms may provide specific pro-rata refund rights if Turgo removes a paid core feature, cannot remedy a material service failure within the stated period, discontinues the affected Service, or makes certain materially adverse Terms changes. Those specific rights apply regardless of the general non-refundable rules in this Policy.
8Duplicate or erroneous charges#
If you believe you were charged twice, charged an incorrect amount, or billed after a valid cancellation, contact us promptly. Verified billing errors will be corrected.
9How to request a refund#
Email info@turgo.ai with the account email, company name, invoice/order number, purchase date and reason for the request. We aim to acknowledge the request within 3–5 business days. Approved refunds are returned to the original payment method and may take additional time to appear depending on the payment provider and financial institution.
We do not deduct a payment-processing fee from a refund where doing so would violate applicable law or the applicable payment-provider rules. Where permitted, any non-refundable pass-through or custom-service amount will be identified before the refund is finalized.
10Changes to this Policy#
We may update this Policy for future purchases and renewal terms. A material change that adversely affects an existing paid subscription will be handled consistently with Section 20 of the Terms of Service. Changes will not retroactively reduce a refund right that had already accrued.
11Contact#
Billing/refund support: info@turgo.ai
General/legal notices: info@turgo.ai
Growstack Inc. d/b/a Turgo.ai, 4030 Wake Forest Road, Suite 349, Raleigh, NC 27609, USA.
