Collection
Unibox & Replies
8 articles
01What is the Unibox?One inbox for every reply across all mailboxes, channels, and agents — with classification and context attached.3 min→02Reply triage workflowWork positives first, then questions, then neutrals — the priority sort, SLAs, claiming, and suggested responses.3 min→03Conversation routing rulesRoute conversations by rules — named accounts, territories, question types — with load balancing and testing.3 min→04Reply sentiment classificationHow replies are classified for intent and sentiment, confidence handling, and how your corrections teach it.3 min→05Hand off conversations to AEMove a conversation to the AE with full context in one click — when it fires, what the AE gets, and the transition message.3 min→06Reply-to-meeting automationWhen a reply shows scheduling intent, the agent books it end-to-end — slot offers, reschedules, and prep briefs.3 min→07Snooze and remindHide a conversation until a time or condition and resurface it with context — plus reminders and team visibility.3 min→08Bulk-action repliesSelect multiple conversations and act once — classify, assign, snooze, enroll, suppress — with guardrails intact.3 min→
